About Cloud 2020

Creating Business Application solutions using Dynamics 365 and Power Apps that will transform your business


48% of customers come to Cloud 2020 via word of mouth.


63% of customers engage Cloud 2020 for secondary project work within 12 months.


76% of projects take 150 days or less to complete.

Our Values

We make sure that the Business Applications solution we design and implement for you is based around the people in your business.

Cloud 2020 is a Microsoft Certified Partner and a leading Microsoft Business Applications specialist. We were one of the first businesses in the UK to supply Microsoft Dynamics 365 and are now optimising the power of the Power Platform with Power Apps such as Power Accelerate, Forms Pro and Power BI.  Our approach is simple, effective. and  sets us apart. We take the time to fully understand your organisation, requirements and goals.  This enables us to allow us to offer and/or support a customisable solution that supports the  growth and aspirations of your business.

A Microsoft Business Applications only focus means we’re able to keep up to date with the latest and greatest features and technologies released by Microsoft, and also their third-party providers too. 

That’s why most of our clients come to us via word of mouth or our partner channel. And why they often decide to stay with us for secondary projects

Interested in a Dynamics 365 solution for your business or in becoming a member of our Partner Channel?
Use the contact us forms, email hello@cloud2020.co.uk, or call us on 01453 827 899. 

We look forward to hearing from you!

Our Process

When we work with you on your new Dynamics 365 solution we’ll help you to take the time to explore what you want at the start.  Then we’ll design something to help you do your jobs more efficiently.   We’ll enable you to manage this change effectively by proper testing and training.  Our team of Consultants and Developers will support you throughout this process.

All of the above is designed specifically to ensure that we’re working towards your bigger picture, rather than just integrating new technology into your business.

Our 5-step process is designed to make sure that your new solution  will help meet your current business goals and further your ambitions too.


It all starts with getting to know you. We’ll make sure that we spend time with the relevant team members to ensure we design a system and solution that’s going to work for everyone in your business.

Scope and Design

At this point you can sit back knowing that  we’re designing, building and testing the system specifically for your business.

Go Live

We’ll bring any data you have into the system, offer you a User Acceptance Testing period and then using feedback from that, perform some final tests.  After that comes the exciting Go-Live Day!


Don’t worry, we’re not just going to let you loose on a brand new Dynamics 365 system all by yourself. We build extensive training into every project and will be there to help you gain buy-in from your colleagues during the whole process too!


We’ll be on hand should you need any further help too because we regard it as part of our role to partner you by building you a flexible and scalable platform for growth 

Our support can be accessed either via an appropriate level of contracted monthly cases or an Ad Hoc support request via our Customer Portal

How we do it

The two main aspects for success are good people and the correct tools. To enable us to fulfil our customers’ needs we leverage the tools within Microsoft Business Applications to deliver a reliable end to end solution that can include connection to other platforms if required.

Microsoft’s Power Platform

This forms the basis of the platforms we customise and create for our customers’ businesses. 

Microsoft is ramping up investment  in Dynamics 365 and Power Apps, currently set to be $250 million in 2020, and this is clearly revolutionising the world of Business Applications.

Last year saw the acquisition of LinkedIn, allowing ‘under the bonnet’ integration with Dynamics 365 for Sales and the long awaited Dynamics 365 Marketing suite was launched.  Power apps have begun to change the way users interact with Business Applications

Microsoft Dynamics 365 for Sales

Dynamics 365 for Sales allows Key Account Management and Sales Pipeline information to be easily accessed. Customised views and dashboards provide real time reporting on sales progression and the activities of your sales team.

Create and process Quotes, Orders and Invoices in your Dynamics 365 solution with resulting productivity gains.

Track your sales journey from Lead through to Opportunity making sure that key information is gathered at each stage and your staff follow best practice.

Microsoft Dynamics 365 for Customer Service

Cases, queues, knowledge articles and external facing portals all at your fingertips in a Dynamics 365 Customer Service solution.  

Empower your Customer Service team to respond more quickly with better information from Knowledge Articles enhanced by Machine Learning 

All based on the Accounts and Contacts that make up your important business data and in the familiar format of the Unified Interface.  

Chat bots, social listening and call recording can also be added to provide a 360 degree view of your customers.

Microsoft Dynamics 365 Marketing

Dynamics 365 Marketing provides the missing link between your Sales and Marketing teams.  Allowing you to build more rewarding business relationships by creating seamless customer experiences.   

Lead scoring and web tracking enable you to increase lead generation, providing warm leads to your sales team that they can turn into concrete opportunities. 

Interactions are tracked and recorded.  Segmentation and Customer Journeys allows targeted campaigns with meaningful messaging to deliver return on Marketing investment.

Manage events and webinars, create attractive email templates and comply with GDPR requirements by using subscription lists and opt out links on every interaction.

Dynamics 365 Business Central

Business Central is a business management solution for small and mid-sized organisations that automates and streamlines business processes.  It gives you access to key financial information and helps you manage your business from wherever you are via an app or its native integration with Outlook

Microsoft Power BI

Power BI can read data from an extensive range of sources, for example: Office 365, Dynamics 365, Excel and SQL server.  This enables it to provide advanced Business Intelligence, data manipulation and analysis. Using data held in Dynamics 365, SharePoint and Excel you can analyse your business’ data to gather real-time insight. This helps you to develop and grow your organisation via dynamic graphs and views – produced using natural language commands.

Contact Us

Meet Our Team

We are proud to present the Cloud 2020 team

Ian Bourne
Ian Bourne


Wendy Clifford
Wendy Clifford

Account Manager

Greg Owens
Greg Owens

Associate Consultant

Paul Owen
Paul Owen


Tracy McCarthy
Tracy McCarthy

Office Manager

Phil Croucher
Phil Croucher

Associate Consultant

Toby Biggs
Toby Biggs

Support and Development Technician

Dave Wilner
Dave Wilner

Partner Manager

Megan V Walker
Megan V Walker

Associate Consultant

Join Our Team

Want to join the Cloud 2020 team? We are always looking for new people!

Contact us below and don’t forget to tell us what you have been doing up to now

We Deliver Results

Get in touch with us today to speak with a member of our team.

Contact Us
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